[Editor's note: A newer version of this product is available. The manufacturer lists the new version as offering the following features: Threat Emulation; Find My Laptop; Enhanced Browser Protection; Advanced Real-time Antivirus. We will evaluate, rank and review the new version of this product when we next update this site.]
ZoneAlarm by Check Point Software Technologies includes a few enticing extras such as a free year of credit monitoring, online backup, a two-way firewall and restoration tools. This internet security suite includes the expected modules such as an antivirus and antispyware scan engines, a firewall, parental controls, email protection, antiphishing and website authentication. A one-year license can protect up to three PCs or laptops.
Where this security product falls short is in third-party testing. ZoneAlarm has scored well with VB100 in the last few years with passing scores in 2010 and 2011; however, they have not been tested by WCL, ICSA labs, AV-Test or AV-Comparatives recently. The best internet antivirus products produce high test scores with a variety of test labs over a span of years.
We cannot say this software has the most attractive user interface, but it is relatively streamlined and simple to use. We did not experience any download or installation issues. This software has the ability to scan files before you download them, and it has an active malware detector for websites. It has tools for detecting and blocking phishing campaigns, and it includes a two-way firewall to keep out intruders. This software also includes password-protected parental controls that can filter and block websites and monitor the time your child spends online. As with all security software, it can manage white and block lists of specific websites.
Should you require customer or technical support, Check Point provides 24/7 chat support; however, at the time we composed this review the link on their website to the "contact us" page produced a "not found" error and their upper navigation link produced a contact page that did not list a telephone number. In fact, most support links go to the indirect support section, which includes articles and FAQs but not telephone or email support options. We find this kind of run-around frustrating. We would like to see ZoneAlarm clearly post email and telephone support contact information and hours of service.
ZoneAlarm lacks test score results from a variety of labs. ZoneAlarm does offer 24/7 chat support, which is truly a wonderful thing. In terms of features it goes far beyond antivirus features to earn its status as an internet security suite. Those extra features consist of a firewall, parental controls and antiphishing. And ZoneAlarm goes beyond the call of duty to include a year of free credit monitoring and online backup.
This security suite includes a one-year subscription to Identity Guard credit monitoring service.
ZoneAlarm has passed a VB100 virus test but we are not aware of any other test results.
Since ZoneAlarm has yet to collect a proven track record of dependable malware identification and removal.